Returns
Prior to sending anything back please contact our Customer Service Team at contactus@suspensionmegastore.com.au. A Customer Service Representative will be in touch with instructions on how to return the goods.
Goods can be returned within 21 days of the order date as long as they are un-opened, undamaged and have not been fitted. Freight back to Suspension Mega Store will be at the cost of the purchaser. Once the returned goods are received, inspected and are in the required condition a refund will be issued.
If a part doesn’t fit the vehicle or intended purpose specified by Suspension Mega Store, we will arrange return shipping and exchange the part. If a refund is required this will be processed back to the original purchaser through the original payment method.
We do not provide refunds for change of mind purchases.
The above stated terms and conditions exclude ST Suspension products. Please see selected ST kit for detailed returns and exchange information.
Warranty
Unless otherwise stated on the Site, all products sold by Suspension Mega Store are sold under the Manufacturer’s Warranty and Conditions from the date of purchase.
Warranty disputes will be remedied in conjunction with the Manufacturer.
This may be in the form of replacement, refund or repair of the fault part only. No installation, labour or wheel alignment costs incurred by the customer in relation to the faulty part are covered by the warranty.
Tough Dog
53mm Ralph (standard use) - 4 Year/unlimited km
53mm Ralph (Commercial Use) - 3 Year/unlimited km
45mm Adjustable -4 Year/unlimited km
45mm Adjustable (Comm. use) - 3 Year/unlimited km
35mm Nitro Gas Shocks - 3 Year/unlimited km
Foam Cell & 40mm Adjustable - 4 Year/unlimited km
RTC/EXT/SV Steering Dampers - 4 Year/unlimited km
Leaf Springs - 4 Year/unlimited km
Coil Springs (up to 2”) - 4 Year/unlimited km
Coil Springs (above 2” Lift) - 3 Year/unlimited km
Air Assist Products - 4 Year/Unlimited km
Upper Control Arms - 4 Year/Unlimited km
Koni
Passenger vehicles & 4WD - 3 Years from date of purchase
(Excludes Koni STR.T range which has a 2 year warranty)
Commercial Vehicles - 1 Year from date of purchase
Rancho
Shock Absorbers - 3 Year/60,000km Warranty
Bilstein
Shock Absorbers - 2 Year/40,000km
Monroe
Gas-Magnum/Monro-Matic Shock Absorbers – 2 Year/40,000km
GT Gas with Reflex Technology Shock Absorbers – 3 Year/60,000km
King Springs
Coil Springs - Lifetime Warranty: Faulty manufacture, breakage or sagging (being loss of original free height by more than 10mm)
Leaf Springs - 12 Month Warranty: Faulty manufacture, breakage or sagging (being loss of original free height by more than 12mm)
ST Suspension
ST Suspension - 2 Years from date of purchase
Roadsafe
Roadsafe 4WD Components - 2 year/40,000km
Terms & Conditions Apply as per the manufactures specifications.
If your product is still within the warranty period and feel there may be cause for a warranty claim, please get in touch with us for assistance.
For more information please contact our Customer Service Team at contactus@suspensionmegastore.com.au
Warranty Period information current as at June 2020.
